Frequently Asked Questions

You can choose your favourite time slot at the checkout.The time slot is available based on the time you order in the day.

Yes. We can provide corporate catering at any time of day for bulk orders. For this please contact us via web chat or at info@trysmartbite.com.

This service is ideal for heads of HR or secretaries that are looking for special requests for their colleagues and employees.

SmartBite Gold is a special benefit that you can purchase directly at this page.

With SmartBite Gold you will have several benefits:

  • Collect 2X or 3X Points (Nuggets) for every RM you spend in SmartBite
  • Get special and exclusive discount
  • Access to an additional variety of suppliers 

Once you log in and verify your phone number you can set up your password in your profile. The verification number will not be required anymore once the password is set up.

Set your password by following these steps:

  1. Log in to your account
  2. Click on "My profile" in the menu in the top right corner of the web page
  3. Click on “Setup”, then select “Set password” within the password field
  4. Enter your new password and confirm

Please contact us via the web chat for more information.

There are two ways to add credit to your account:

Top up credit

  1. Login into your account
  2. Click on "Top up" in the banner at the top of the page, select the credit package you like and click on the button “Proceed”
  3. Click on “Pay online”, select the payment method and complete the fields of the MOLPay payment form
  4. Click on "Agree" and continue to be directed to your selected bank and complete the payment process.

Redeem a promo code

  1. Login into your account
  2. Click on "My profile" in the menu at the top right corner of the page
  3. Find the field named Redeem your promotional code" and type the promo code over the text “PROMO CODE”
  4. Click on the button "Redeem" to confirm

Your rating is important for SmartBite to select the best restaurants in your area.

You can check your orders' history and rate your meals by logging in into your account, and clicking on "My orders" in the menu at the top right corner of the page (on mobile) or at the top left corner of the banner (on desktop). View the "Orders" list and select each meal to rate them. Tap the stars to review (1=Bad, 5=Great) and leave your feedback in the comments box.

Please rate your order to benefit our partner restaurants and improve our overall service. You will help us deliver better options for your daily meals at the office and to become more convenient for you.

Restaurants around your office building.

Below the main characteristics of our restaurant partners.

  • All restaurants are Halal friendly. That means they are either Pork Free or Halal certified restaurants
  • Restaurants are then filtered and pushed by customer feedback
  • Proximity and physical location of the restaurant. We believe in delivering food that is nearby your location to keep the freshness of the food as much as we can.

No. Always different to offer you different options from different restaurants. Selections are designed based on your preferences and proximity of the restaurants. We tune our daily selections to provide a better customer experience in terms of value and meal suitability.

We will let you know once your office tower is active. Tell your colleagues about SmartBite to speed up the process of activation. We are coming soon to your office.

Once you click "Confirm Order" in the "Menu", your order is considered placed. You can check your order going into My Orders If you have any doubt contact us via the web chat.

You can cancel your orders in the 'History' section until 8am of the day of the order.

You can top up credit on your account or pay by cash on delivery. Soon we will activate credit card payments and the major bank transfer methods. For more info you can contact us via the web chat.

We do offer vegetarian meals. Check the details of the meals clicking on the picture to show more details.

Visiting your profile page and unticking the “ON”button in the field “Daily SMS Menu”

If you press OFF you will not receive SMS's anymore.

We would love to keep offering our service to you. Contact us via web chat or send us an email to info@trysmartbite.com

In the event, SmartBite has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, SmartBite may cause the shopper (or customer) to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, SmartBite reserves the right to seek compensation from any and all violators.

If you don't show up or the rider fails to complete the delivery, the amount you paid via Top Up won't be reimbursed, your account will be blocked from SmartBite and you won't be able to order anymore.

Your order will arrive at your office by the delivery time slot. Please contact us at   0172914256 or at info@trysmartbite.com

At the moment you can have 50% OFF for a maximum discount value of RM 10

Your credit will expire in 12 months from your purchase.

Regarding FREE Credit the credit will expire following the expiration of the promo code for a maximum time of 1 month.

FREE Credit includes referral Credit, Promocode and Refund Credit